Wednesday, June 1, 2011

Blogger Commenting Help is on the way…

I know these past three weeks have been very annoying for many of us. Yes, the problems started on May 11th and have steadily grown worse. I've been reading the help forums, your blogs and several other sources to try and find out just what the heck is going on. Service has been intermittent, our followers lists have disappeared and reappeared sporadically and the commenting issue has been widespread. Blogger has been very slow in keeping us informed and I know many of you don't even know where to check on their updates. In the last three weeks, they've only left three updates and yesterday's was the only one that really told us anything at all. You can read the full report here:

Blogger Status - Last Update Tuesday, May 31, 2011 Blogger Incident Report 

Essentially it now boils down to this:
"We are committed to swiftly fixing the problems and using our lessons learned to try to make sure that this type of issue doesn't happen again."

There is one person who has a blog appropriately called, The Real Blogger Status. This blogger not only tried to let us know more of what was actually going on, whoever it is was actively trying to aid those in distress on the Help Forums. Bloggers absence on the boards was noticeably nonexistent. Guess they were trying to solve the problem, but good customer service would dictate — tell the people what's going on. I know this is a free service for us, but believe me they make money off our blogs, so a little head's up would have been nice.

Help is on the way! Well, hopefully. I can't promise this will work for you, but it did work for two of my blogging friends when I told them what to do. Even if you're not personally having problems leaving comments, you should still read the section on changing how your comment form is on your blog, this will help those who are still experiencing problems be able to leave comments for you. I'll highlight that section to make it easier for you to skip to that solution.

First, you want to "clear cache" and "remove cookies" on your computer.

For Mac Safari users:
To remove cookies:

Choose Safari > Preferences and click Security.

Click Show Cookies.

Select one or more cookies and click Remove, or click Remove All.

When you finish removing cookies, click Done.

To empty the cache:
Choose Safari > Empty Cache, and then click Empty.

For other browsers, go to Google and type in "clear cache and cookies in XXXXXXXXXX" substituting your browser's name for the XXXs. Your browser would be Internet Explorer, Firefox, Google Chrome or whichever one you have chosen to surf the net with. This will take you to a choice of websites that will explain how to perform these operations on your system. Don't be afraid, it is easy and painless.

Now we're going to change how people leave comments for you. You can change this back once Blogger is back running as it should, but for now this is the most low-tech way and will make it easier for others to leave you comments. Even if you're not having problems leaving comments, you should still do this to make it easier for those who are to leave comments for you.

First, click on "Design" in the upper righthand corner of your blog. 

This will take you here:

Click on "Settings." This will take you here:

Click on "Comments" in the second bar. This will take you here:

Look down to Comment Form Placement and click on "Full Page"
Then scroll to the bottom of the page and click on "Save Settings"

Now go back up to the top and sign out of your blog. This will take you to this page:

Close your browser.
Open your browser back up.
Go back to your blog and sign back in, BUT before you do, uncheck the box that says "Stay signed in"

Now sign back in.
This should get you back up and running while Blogger finishes the needed repairs. I can't guarantee it will work for you, but it did work for two of my blogging friends when I told them to try this.

If you're having other issues with your blog, I'm sorry I can't help you, I'm not an expert by any stretch of the imagination. I just researched this commenting issue for the past few days to try and find a solution and this is the best I could find. If it doesn't work, I'm sorry, I tried my best. If it does work for you would you mind coming back here and letting us know?

Good luck, I hope to see everyone back to "normal" soon, I've missed you all. Thanks to those who were able to leave comments and thanks to those who sent me emails when you couldn't, it meant a lot to me.

19 Thoughtful Comments:

Anonymous said...

Well, hello Miss Shell Belle!

Thank you for your helpful hints and suggestions ---

Hope life is, otherwise, treating you well...June 8th will be here before we know it!

Best Wishes,

Linda (aka beachside cottage)

Lindsay-ann said...

Hi Rhonda
Thanks for this. Blogger has been so weird lately. I lost lots of comments and none of them came back. I also lost my followers but they did come back, phew!

Seashells and Southern Belles said...

Thank you so much for posting this... I have not been able to comment on pages in weeks. I had already tried clearing my cookies, but when I just cleared every bit of history and cache on my computer, I think it fixed it. I might post this on my blog and link back to you to help others :-)

The Decorative Dreamer said...

You are too kind to do this. I am still just so frustrated with this mess! LOL! I did all you suggested so we shall see. Thanks!

Della said...

Thank you Shellbelle! You are a doll! I'm going to try this. I can comment on some blogs, but not everyone's, and not all the time. It comes and goes. I'll let ya know if I notice a difference.

I just found the email Shellbelle on your blog! Wish I would have noticed it long ago!

Della said...

Thank you dear, it worked!!! I was able to comment on Karen's blog, and I haven't been able to! Thank you, thank you, thank you!!!

Arabella said...

You are so sweet for sharing these with everyone. I actually went and moved over to Wordpress and am loving it.

Hope you're having a great week, Miss Rhonda!


Karen said...

Thank you for putting so much time into this resolution! I believe my commenting problem is fixed. I hope.

Shelllady said...

I found that all the problems I have been having are at work on my Windows 7 PC, couldn't comment on anyones blog....just kept asking me to sign in!! My Mac at home never had any issues so I would just wait until I was home!! (I guess I assumed it was because I was on a Govt. computer....and Big Brother was opposed to Blogging at work....even if it was at lunchtime!!)

Thanks for the info....I will try it next time!!

iLoveShelling said...

Shellbelle? You are da bomb, girl! I don't even have blogger as my main blog but I so appreciate the info so I can comment to others. It was frustrating to me, so I can only imagine how many people you have saved.

rjerdee said...

Wow, thank you!!! I'll check all you've written again--

The Fajdich Times said...

This has just been crazy and frustrating! Sometimes I could leave a comment and sometimes I couldn't. I have made the changes to my blog so hopefully my problems have been solved. Thank you so much for this post:)

Simone @ Doberman's by the Sea said...

Hey there, thanks for the info. I didn't work for me though-I still can't comment on some blogs. Some blogs I am able to sign in with Url/Name, but some don't show that feature. I hope they fix this soon. I posted my World Oceans Day challenge and giveaway today, stop on by. Cheers

Beach House Living said...

How nice of you to show how to fix some of the issues.

jmac said...

You crack my ass shellbelle. I absolutely love all the graphics you use in your posts...and you're always so thorough, red arrows and all!!! Thanks for taking care of all of us..we love ya for it.
Funny...I can comment on some blogs with no problem, like yours, but others that I also always comment on...I can't. Go figure.

CHERI said...

You are one smart cookie! I had already read about (and did) the thing with unchecking the stay signed-in box. Question: how does it change the look of your comments if you check FULL PAGE??? I have had only one person who has had difficulty commenting on my far as I can tell. My followers finally came back too. It's been crazy!

BECKY said...

You're so sweet to take the time to put that together, Rhonda! I know you have probably helped a lot of people!

I LOVE that you used Might Mouse!! That was my all time fave cartoon!! I even dreamed he saved me!! Too funny! Love that little mouse!!

Hugs to you!

CHERI said...

Me again! Do you have any idea why some of the blogs I follow now load so very slowly? Yours is loading slower for me than usual but not as slow as some others. BETWEEN NAPS ON THE PORCH has been the worst...I can't even see everything on her side bar and it loads so, so slowly. I haven't had any problems commenting on most blogs but I have had a couple problems getting into some. I am beginning to dislike blogger quite a bit!!!

Kim@Snug Harbor said...

Mighty Mouse was my favorite cartoon when I was a kid. Your posts always make me smile!

I love the beach and everything that goes with it! I love the waves lapping at my feet. I love the feel of the sand between my toes. I love the roar of the Pacific and the gentle waves of the Gulf of Mexico in Florida. Let's talk about beaches around the world, bonfires, building sandcastles, swaying palm trees, flamingos, clambakes, sunrises and sunsets. If it's tropical, it fits this blog!


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